Luxhato Shipping Policy

Effective Date: March 24, 2025

At Luxhato, we strive to provide our customers with a fast, reliable, and secure shipping experience. Our goal is to get your PC products to you as quickly and safely as possible. Below is our comprehensive shipping policy that outlines shipping methods, delivery times, costs, and other important information regarding your order.

1. Shipping Methods and Options

We offer several shipping methods to cater to different delivery timeframes and needs:

  • Standard Shipping: Delivery typically takes 5–7 business days for most U.S. locations. This is our most affordable shipping option.

  • Expedited Shipping: Delivery typically takes 2–3 business days. This option is perfect if you need your products faster.

  • Same-Day Shipping: Available for orders placed before 12:00 PM CST on business days (Monday through Friday). This service is available on select products. Orders placed after 12:00 PM CST will ship the next business day.

Shipping costs for each option will be calculated during checkout, based on your selected shipping method, the weight of your order, and your delivery address.

2. Shipping Locations

  • Domestic Shipping: We currently ship to all U.S. states. For international shipping inquiries, please contact our customer service team at info@luxhato.net to inquire about potential international shipping options.

  • Shipping Restrictions: Please note that certain remote or rural areas may experience longer delivery times or higher shipping costs. We will notify you if we encounter any issues shipping to your location.

3. Order Processing Time

  • Order Confirmation: After placing your order on our website https://luxhato.net/, you will receive an order confirmation email that includes the details of your order. Please review your order and make sure all details are correct.

  • Processing Time: Most orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

  • Backordered or Pre-Ordered Items: If an item is out of stock or on backorder, we will notify you and provide an estimated shipping date. You can choose to wait for the item to arrive or cancel the order for a full refund.

4. Tracking Your Order

Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor your package’s progress and get real-time updates on its delivery status.

If you encounter any issues with tracking, or if you have not received your tracking details, please reach out to us at info@luxhato.net or call us at (334) 431-5211.

5. Shipping Costs

Shipping fees will be calculated during checkout based on:

  • Shipping Method: Standard, expedited, or same-day options.

  • Order Weight: Heavier or larger items may incur higher shipping fees.

  • Shipping Destination: Shipping costs may vary depending on the delivery address and the distance from our warehouse.

The total shipping cost will be displayed before you complete your purchase, so you can review it prior to submitting your order.

6. Delivery Times

While we strive to meet the estimated delivery times, please note that shipping times are estimates and are not guaranteed. Delays can occur due to unforeseen circumstances such as weather, holidays, or carrier delays.

  • Standard Shipping: 5–7 business days to most U.S. locations.

  • Expedited Shipping: 2–3 business days to most U.S. locations.

  • Same-Day Shipping: Available for orders placed before 12:00 PM CST on business days.

If there are any significant delays or issues with your shipment, we will notify you promptly via email.

7. Address Changes

Please verify your shipping address before completing your order. Once an order has been processed and shipped, we are unable to change the delivery address. If you notice an error with the shipping address, please contact us immediately at info@luxhato.net, and we will do our best to assist you before shipment. However, once the order is dispatched, no changes can be made.

8. Damaged or Lost Packages

While we make every effort to ensure that your package is delivered safely, accidents can happen. If your package is damaged or lost during transit, please contact us immediately at info@luxhato.net with details about the issue. We will work with the carrier to resolve the situation and provide a solution, which may include a replacement or a refund.

If your order is marked as “delivered” but you did not receive it, please check with your neighbors or the local postal service. If the issue persists, please reach out to our customer service team.

9. Returns and Shipping Costs

If you wish to return an item, please refer to our Return Policy. For returns, the customer is responsible for return shipping costs unless the item was defective or damaged upon arrival. If you are unsure about how to return an item, feel free to contact us for assistance.

10. Customer Support

Our customer service team is available to assist with shipping inquiries, order tracking, and any issues related to your order. Please contact us if you need help or have any questions:

  • Email: info@luxhato.net

  • Phone: (334) 431-5211

  • Street Address: 1935 Philpot Ave, Selma, Alabama

We strive to respond to all inquiries within 24–48 hours. Our customer service hours are Monday through Friday, from 9:00 AM to 5:00 PM CST.

Thank you for choosing Luxhato! We are committed to providing a smooth and enjoyable shopping experience for all of our customers. If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out to us.

Website: https://luxhato.net/
Phone: (334) 431-5211
Email: info@luxhato.net