Luxhato Payment Policy

Effective Date: March 24, 2025

At Luxhato, we aim to provide a seamless and secure payment experience for our customers. We accept a variety of payment methods to ensure that shopping with us is as convenient as possible. This policy outlines the accepted payment methods, processing procedures, and other important information regarding payments.

1. Accepted Payment Methods

We accept a variety of payment options to make your shopping experience as easy and flexible as possible:

  • Credit and Debit Cards:

    • Visa

    • MasterCard

    • American Express

    • Discover

    • JCB

  • Online Payment Systems:

    • PayPal

    • Apple Pay

    • Google Pay

  • Bank Transfers:
    For larger orders or special circumstances, we may accept payments via direct bank transfer. If you’d like to use this method, please contact us at info@luxhato.net for more details.

2. Payment Processing

Once you have selected your payment method and entered your payment details, the following steps occur:

  • Authorization and Verification: When you place your order, we will first verify your payment method. If there are any issues with the payment, such as insufficient funds or incorrect payment details, we will notify you promptly via email.

  • Secure Payment Gateways: All payments are processed using secure, encrypted payment gateways, ensuring that your personal and payment information remains safe and protected.

  • Order Confirmation: Upon successful payment, you will receive an order confirmation email with all the details of your purchase, including the order number, items purchased, shipping information, and expected delivery date.

3. Payment Timing

  • Immediate Charges: When you place an order on our website https://luxhato.net/, your payment will be processed immediately. Your chosen payment method will be charged at the time of purchase.

  • Pre-Orders or Backordered Items: For pre-order or backordered items, payment will be processed immediately upon order placement. However, the shipment will occur once the item is back in stock and ready for dispatch.

4. Sales Tax

Sales tax will be applied to all orders based on the shipping address. The applicable tax rate will be automatically calculated at checkout, and the final amount, including tax, will be displayed before you complete your purchase.

If you are exempt from sales tax, please reach out to us at info@luxhato.net prior to making your purchase so we can assist you with the necessary documentation.

5. Order Cancellation

  • Before Shipment: If you wish to cancel your order before it has been shipped, you may do so by contacting our customer support team at info@luxhato.net or by calling (334) 431-5211. Please provide your order number and request cancellation.

  • After Shipment: Once an order has been shipped, it cannot be canceled. However, you may return the item according to our Return Policy.

6. Refunds

  • Refund Process: If your order is canceled before shipment or if you return an item, a refund will be issued to the original payment method. Refunds are typically processed within 7-10 business days of receiving the returned item or order cancellation.

  • Partial Refunds: In certain cases, such as a partial return of an order, a partial refund will be processed. The refunded amount will be based on the value of the returned items.

  • Payment Adjustments: If there are any discrepancies in your payment (e.g., double charges or pricing errors), please contact us, and we will resolve the issue promptly.

7. Payment Security and Fraud Prevention

At Luxhato, the security of your payment information is our top priority. We utilize advanced encryption and fraud prevention technologies to protect your sensitive data. Our secure payment system ensures that your information is safe from unauthorized access during the transaction process.

  • 3D Secure Technology: For added security, we may use 3D Secure technology (Verified by Visa, MasterCard SecureCode) to confirm your identity during the payment process.

  • Fraud Protection: If any suspicious activity or fraud is detected on your account, we reserve the right to cancel or decline the transaction. In such cases, we may contact you for further verification before proceeding with the payment.

8. Payment Issues and Customer Support

If you experience any issues during the payment process, such as payment failure or discrepancies in the amount charged, please contact our customer support team as soon as possible:

  • Email: info@luxhato.net

  • Phone: (334) 431-5211

  • Street Address: 1935 Philpot Ave, Selma, Alabama

Our team will work with you to resolve the issue quickly and efficiently.

9. Changes to Payment Policy

Luxhato reserves the right to modify or update this Payment Policy at any time. Any changes to the policy will be posted on this page, and the updated policy will take effect immediately. By continuing to use our services after any changes, you agree to the updated payment terms.

Thank you for choosing Luxhato! We aim to provide a secure, convenient, and transparent payment process for all our customers. If you have any questions or need assistance with a payment issue, please feel free to reach out to us.

Website: https://luxhato.net/
Phone: (334) 431-5211
Email: info@luxhato.net