Sales policy

Effective Date: March 24, 2025

At Luxhato, we are committed to delivering high-quality computer accessories and exceptional customer service. The following Sales Policy outlines the terms and conditions for purchasing products through our website https://luxhato.net/. Please review the information below carefully before completing your purchase.

1. Ordering Process

When you place an order on our website, you agree to the terms outlined in this Sales Policy. Here’s how the ordering process works:

Placing an Order: Browse our products and add your desired items to the shopping cart. Complete the checkout process by entering accurate payment and shipping information.
Order Confirmation: After placing an order, you will receive a confirmation email with your order details. This confirms that we have received your request.
Order Processing: Orders are typically processed within 1-2 business days after confirmation. You will receive a tracking number once your order has shipped.

2. Pricing & Payment

All prices are listed in U.S. Dollars (USD) unless stated otherwise.
Payment methods accepted: Visa, MasterCard, American Express, PayPal, and other major payment options.
All payments are securely processed through trusted payment gateways to ensure the safety of your financial information.

Note: Prices are subject to change without notice, but you will always pay the price at the time you placed your order.

3. Availability of Products

While we strive to keep our inventory up-to-date, some items may become out of stock or unavailable after you place an order. In the event that a product is no longer available, you will be notified promptly, and a refund will be issued if your payment has already been processed.

4. Shipping Information

Shipping Time: Orders are typically shipped within 1-2 business days after confirmation, depending on your location.
Delivery Time: Delivery times depend on your location and shipping method selected at checkout.
Shipping Costs: Shipping costs are calculated based on your location and the selected shipping method during checkout.
Tracking Orders: Once your order is shipped, you will receive a tracking number via email.

We are not responsible for delays caused by unforeseen circumstances (natural disasters, courier delays, incorrect addresses, etc.).

5. Cancellation Policy

You may cancel your order before it has been processed and shipped. To request a cancellation, contact our customer support team as soon as possible:

📧 Email: info@luxhato.net
📞 Phone: (334) 431-5211

Once an order has been processed or shipped, it can no longer be canceled, but you may refer to our Return Policy for returns and refunds.

6. Returns & Refunds

If you are not satisfied with your order or receive a damaged/defective product, please refer to our Return & Refund Policy here for detailed information on how to return your items and initiate a refund.

7. Customer Responsibility

As a customer, you agree to ensure that:

Your payment and delivery information are accurate.
You review your order details before confirming your purchase.
You inspect your order upon receipt and report any issues within the provided timeframe.

8. Product Warranty

Luxhato products come with a manufacturer’s warranty where applicable. Warranty information is provided on product pages or included with your purchase. If you have questions about a warranty or a defective product, contact our customer service team directly.

9. Limitation of Liability

To the extent permitted by law, Luxhato is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our total liability is limited to the value of the purchase price of the product(s) in question.

10. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Changes will take effect immediately upon posting on our website. Continued use of our website or services after such changes constitutes your acceptance of the new terms.

11. Contact Us

If you have questions, concerns, or need assistance regarding this Sales Policy or your order, contact us: